The student-run news site of Le Moyne College.

The Dolphin

The student-run news site of Le Moyne College.

The Dolphin

The student-run news site of Le Moyne College.

The Dolphin

Navigating College Stress: Effective Strategies and Le Moyne Resources for Student Well-being
Mai Aljanabi, Staff Writer • September 27, 2023

College life presents unique challenges and stressors for students, impacting their mental well-being and overall success. This article delves...

via The Huntington
Persistence Into Brilliance: Le Moyne Graduate and Actor Makes Major Mark
Kamilla Shahzad, Staff Writer • September 26, 2023

In the world of theater, Le Moyne College graduate John Douglas Thompson is known to possess an exceptional ability to captivate audiences, effortlessly...

Le Moyne Alum and MLB Star Josiah Gray Nominated for Roberto Clemente Award
Michael Scalise, Staff Writer • September 25, 2023

Here at Le Moyne, the phrase “Greatness meets Goodness” is at the very foundation by which the school stands, and it is safe to say that...

Career Advising & Development at Le Moyne
Career Advising & Development at Le Moyne
Carly Nicolai, Editor in Chief • September 18, 2023

“What do you want to do with your degree?” It’s a question many college students have heard before, whether it comes from friends and...

Growing Sunshine-Colored Flowers: Remembering Father Bosch
Growing Sunshine-Colored Flowers: Remembering Father Bosch
Stephanie R. Duscher, Staff Writer • September 16, 2023

Many Le Moyne students have likely walked by the lovely gardens outside the Jesuit Residence–a beautiful touch of color amidst the many cloudy...

The Authentication Situation: Why You Can’t Get into Your Le Moyne Account

Sean Kirst
Students waiting in line at the IT Service Desk this Monday.

As students and staff returned to the Heights for the first day of classes this Monday, a large number of them were confronted with a dilemma — they could not log into their Le Moyne accounts.

Many fumbled in class as they attempted to access Canvas or their Google account, professors struggled to present their syllabus or related materials for their introductory class, and students had to use their personal emails to contact their professors. All the while, an ever-growing line of confused dolphins formed at the library’s Information Technology desk, all with the same question: what happened? 

According to Associate Vice President for Information Technology Shaun Black, “as of June 1, 2023, Le Moyne was required to enable multi-factor authentication (MFA) for all internet accessible services to comply with federal regulatory requirements. When individuals returned to Le Moyne for the fall term, many did not have a valid MFA method configured on their accounts and specifically did not have the recommended mobile authenticator method enabled.” 

Although Le Moyne IT anticipated this, what they did not know was that cellular carriers recently began to reject the SMS MFA messages in early July as part of new efforts to reduce SPAM texts. This meant that many who were trying to log in to their school accounts for the first time all summer or on a different device were completely locked out if they had not previously set up a mobile authenticator. 

Currently, the Le Moyne IT Department recommends that staff and students who have not already registered a mobile authenticator start with the step-by-step documentation. If an individual is having trouble configuring or using multi-factor authentication, please visit the Le Moyne IT Service Desk in person on the first floor of the library. The hours of operation are listed on the Campus Technology page on the Le Moyne website.

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